Always operational
Get the best service and support with NORRIQ Care. Your business is our business too.
At NORRIQ, you are always a priority
Easy access to support
With NORRIQ Care, help is always just a phone call or email away
Flexible service agreement
Tailor-made NORRIQ Care agreement: create a service agreement that perfectly matches your needs
Fast response time
You receive a guaranteed response time for errors and fast, efficient support
Access to problem solvers
NORRIQ is an experienced consultancy within the Dynamics platform. No problem is too big for our support team to handle
Economic benefits
With a pre-paid Care agreement, you gain efficiency and immediate execution while reducing monthly invoice processing and overhead costs
Lots of other services
You get access to a variety of customized services, including custom-built trainings, monitoring, diagnostics, and performance tuning
Microsoft Upgrade Services
With cloud-based Microsoft Dynamics products, your solution will automatically receive two major releases per year, along with ongoing minor upgrades. This ensures that your solution is always up-to-date with the latest fixes, features, and security levels.
With NORRIQ's Upgrade Service, we guide you through Microsoft's upgrade cycle, making it easy to prepare for the latest version of your Microsoft environment. NORRIQ ensures that your add-on solutions, specific customizations and integrations run smoothly after an upgrade.
NORRIQ’s approach to major upgrades
Upgrade information
We inform you about significant changes in Dynamics and apps from AppSource (supported by NORRIQ)
Upgrade planning
We coordinate and manage the upgrade setup in alignment with Microsoft's schedule
Testing and reporting
We perform tests on standard solutions and your specific setup via a sandbox environment. Additionally, we report on any challenges encountered
Customer testing
You test the upgraded solution yourself, and we resolve any error messages before the final upgrade
NORRIQ Care contact information
ERP-support
+32 16 498 111
erp.customercare@norriq.com
CRM-support
+32 16 498 111
crm.customercare@norriq.com
BI-support
+32 16 498 111
bi.customercare@norriq.com
Want to know more?
Reach out to us!